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Customer Karma
After every interaction, the customer evaluates whether the issue was resolved and whether they would do business with the company again. This reflects the customer's perspective.
Resolved
Would do business again
Resolved
Neutral
Partially resolved
Could be better
Not resolved
Disappointing
No response
Ignored
This is About Transparency,
- and a public record of reports and responses — not public shaming;
- Companies always have the right to respond;
- Customers decide whether the outcome was satisfactory;
- Everyone can see the resolution.
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